avenio
Legal

Privacy policy

Translation for information only. The German version is legally binding. Read the German version

Protecting your personal data matters to us. We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU GDPR.

Controller

Imagemedia GmbH, Gibelinstrasse 25, 4500 Solothurn, Switzerland.Contact: datenschutz@avenio.club.

Data we process

  • Account data: name, email, region, profile details, industry.
  • Usage data: chat messages, one-to-one ratings, coins, presence times.
  • Payment data: subscription and invoice data; card payments are handled by our payment provider (Stripe) — we do not store card details.
  • Technical data: device and browser information, IP address, log files.

Purposes of processing

  • Providing and operating the platform (networking, one-to-one video, events, workshops).
  • Handling memberships, payments and invoices.
  • Communication (notifications, newsletter — only with consent or an opt-out option).
  • Security, abuse prevention and improving the service.

One-to-one video calls

Video conversations are transmitted peer-to-peer (WebRTC) and are not recorded by us. To establish the connection, technical signalling data is processed briefly and deleted when the conversation ends.

Video and audio are always encrypted (DTLS-SRTP, mandatory in the WebRTC standard). We do not use any third-party video service — there is no external server that could decrypt your conversation, and transmission runs exclusively between your devices and our own servers.

When both sides can reach each other directly, the conversation runs without an intermediary. In that case the two devices learn each other's IP address — which is technically unavoidable with a direct connection. That is why: when two members who are not yet contacts talk to each other — for example after a random pairing in a networking call — we route the conversation through our own relay server. Both sides then see only that server's address. The server transmits encrypted data only and can neither read nor listen to the conversation.

Background, filters and retouching are computed on your device. Your camera image is processed in the browser and only leaves it as an encrypted video stream to the person you are talking to. We transmit no images to ourselves or to third parties, and no external service is involved: the program required (a WebAssembly model for separating people from the background) is served from our own server.

Between existing contacts the direct connection remains — it is faster and more stable, and you have deliberately chosen each other.

Disclosure to third parties

Data is only disclosed where necessary for operation (e.g. payment provider, email delivery) or required by law. Processors are contractually bound to comply with data protection.

Service providers and disclosure abroad

We use the following processors to run the platform:

  • Hosting: Hetzner Online GmbH, data centre in Deutschland — servers, database and backups.
  • Payments: Stripe Payments Europe Ltd. (Ireland) with Stripe, Inc. (USA) — card payments and TWINT.
  • Email delivery: Resend, Inc. (USA) — notifications, invoices, password links.
  • Push notifications (only if you turn them on): the push service of your browser or device — Google (Chrome, Android), Apple (Safari, iOS) or Mozilla (Firefox). The title and short text of the notification are transmitted.

Disclosure to the USA is based on the Swiss-U.S. Data Privacy Framework or on the standard contractual clauses recognised by Switzerland. Video calls do not run through third parties (see above).

Cookies

We use technically necessary cookies (e.g. for signing in and for your chosen language). Non-essential cookies are only set with your consent.

Your rights

You have the right to access, rectify and erase your data and to restrict its processing.

As a member you exercise these rights yourself — no request, no waiting: under My profile, “Download my data” gives you a complete copy of your data as a JSON file (access and portability); you edit your details yourself (rectification) and delete your account (erasure). Invoices are kept due to the statutory retention obligation, without any link to you as a person.

For anything else, write to datenschutz@avenio.club.

Retention

We keep personal data only as long as necessary for the stated purposes or due to legal obligations (e.g. retention of invoices).

Note: this template is a starting point. Before going live, have it reviewed by a specialist (law/data protection) and adapted to the actual circumstances.